Return Policy

To initiate a return, please contact us through our website with your order number and reason for return. Once we receive your claim, we will process it and get back to you as soon as possible with feedback and instructions on how we will solve the problem. 

If the item you received was somehow damaged we kindly ask you to send us a photo of the item. You can return damaged items within 14 days of the delivery date for a refund or exchange.The costs of the return shipment are covered by alandra studio. Please ensure that the item is in its original packaging when returning it.

If you are not completely satisfied with the purchase you can return items within 14 days of the delivery date for a refund or exchange. Note that the costs for the return shipment need to be covered by the customer. Please ensure that the item is in its original condition and packaging when returning it. 

Once we receive the returned item, we will inspect it and process a possible refund or exchange within 7 business days. Refunds will be issued to the original payment method, and exchanges will be shipped out promptly once the return is processed.

If you have any questions or concerns about our return policy, please contact us through our website or email at info@alandrastudio.com