Terms and Conditions

Revised: 12/6/2023

1. INTRODUCTION

1.1. These are the terms and conditions governing the use of the website https://www.alandrastudio.com/ and the agreement that operates between us and You (hereinafter, together, “the Terms”). 

1.2. These Terms constitute an agreement between You on the one hand, and “ALANDRA STUDIO.”, a Sole Proprietorship, with registered offices at Ermou 1, 54625 Thessaloniki, with VAT ID EL155615627 and registered G.E.M.I. number 168271304000 on the other hand, in relation to your use of the Website, the goods/services offered and sold through this Website, and any orders You place through the Website (collectively, the “ALANDRA STUDIO. Services”). Before You place an order, please carefully read these Terms and our Privacy Policy. If You do not agree to the Terms and the Privacy Policy, do not place an order. 

1.3. Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms from time to time. We will alert You about any changes by updating the ‘Last updated’ date of these Legal Terms, and You waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Terms to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms by your continued use of the Services after the date such revised Legal Terms are posted.

1.4. If You have any questions about the Terms or the Privacy Policy, You may access our website or contact us via email at: info@alandrastudio.com

2. USER REGISTRATION

You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username You select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

3. SERVICE AVAILABILITY

The items we offer on this website are available Worldwide.

4. HOW THE CONTRACT IS FORMED

4.1. The information set out in the Terms and the details contained on this website do not constitute an offer for sale but rather an invitation to treat. No contract in respect of any products shall exist between You and us until your order has been accepted by us. If we do not accept your offer and funds have already been deducted from your account, these will be fully refunded.

4.2. To place an order, You will be required to follow the shopping process online and press the “Authorize payment” button to submit the order. After this, You will receive an email from us acknowledging that we have received your order (the “Order Confirmation”). Please note that this does not mean that your order has been accepted, as your order constitutes your offer to us to buy one or more products from us. All orders are subject to acceptance by us, and we will confirm such acceptance to You by sending You an email that confirms that the product has been dispatched (the “Shipment Confirmation”). The contract for the purchase of a product between us (the “Contract”) will only be formed when we send You the Shipment Confirmation.

4.3. The Contract will relate only to those products whose dispatch we have confirmed in the Shipment Confirmation. We will not be bound to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate Shipment Confirmation.

5. AVAILABILITY OF PRODUCTS

All orders for products are subject to availability and in this regard, in the event of supply difficulties or because products are no longer in stock, we reserve the right to give You information about substitute products of an equal or higher quality and value which You can order. If You do not wish to order such substitute products, we will refund any monies that You might have paid. 

6. DISPLAY OF PRODUCTS

We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Services. However, we do not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products. 

7. REFUSAL OF ORDER

7.1. We reserve the right to withdraw any Product from this website at any time and/or remove or edit any materials or content on this website. Whilst we will make our best efforts to always process all the orders, there may be exceptional circumstances which mean that we may need to refuse to process an order after we have sent You an Order Confirmation, which we reserve the right to do at any time, at our sole discretion.

7.2. We will not be liable to You or any other third party by reason of our withdrawing any product from this website, whether it has been sold or not, removing or editing any materials or contents on this website or for refusing to process or accept an order after we have sent You the Order Confirmation.

8. YOUR RIGHT OF WITHDRAWAL

8.1. You may cancel a Contract without giving any reason at any time within fourteen (14) days, as of the delivery of your order. In this case, You shall receive a full refund of the price paid for the products in accordance with our Returns Policy (https://www.alandrastudio.com/return-policy/). Your right to cancel a Contract only applies to products that are returned in the same condition as You received them. You should also include all of the product’s instructions, documents and wrappings, where possible in the original boxes. Any product which is damaged or not in the same condition as You received it simply beyond opening the product will not be refunded. You should therefore take reasonable care of the product(s) while they are in your possession.

8.2. You will not have any right to cancel a Contract for the supply of customized items and items made-to-order.

8.3. Further details of this contractual right and an explanation on how to exercise it are set out in our Return Policy.

8.4. This provision does not affect your statutory rights.

9. DELIVERY

9.1. Subject to the provisions of Clause 7 above, and unless there are any exceptional circumstances, we will endeavor to fulfill your order for product(s) listed in the Shipment Confirmation by the delivery dates stipulated in the “Payment & Delivery” section of the Services.

9.2. Reasons for delay could include:

1. Customization of products;

2. Specialized items;

3. Unforeseen circumstances; or

4. Delivery area;

9.3. If for some reason we are unable to deliver on this date we will inform You of this situation and give You the option to continue with the purchase with a new delivery date or alternatively canceling the order and reimbursing You with the full amount paid. Please remember that we do not deliver on Saturdays or Sundays.

9.4. For the purposes of these Conditions, the “delivery” shall be deemed to have taken place or that the order has been delivered at the time that receipt of the order is signed for at the agreed delivery address.

9.5. For more details you can also refer to the “Payment & Delivery” section of our website.

10. RISK AND TITLE

10.1. The Products will be at your risk from the time of delivery.

10.2. Ownership of the products will only pass to You when we receive full payment of all sums due in respect of the products, including delivery charges, or upon delivery (as defined in clause 9 above), should this be later.

11. PURCHASES AND PAYMENT

11.1. As stated in the “Payment & Delivery” section of our website, we accept the following forms of payment:

All payments made using the card are processed through the electronic payment platform of “Nexi e-Commerce”  of Nexi Payments Greece S.A. and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer – SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.

11.2. You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact You as needed. We may change prices at any time. All payments shall be in Euros.

11.3. You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and You authorize us to charge your chosen payment provider for any such amounts upon placing your order. 

11.4. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

11.5. The price of the products shall be the one quoted from time to time on our website, except where there is an apparent error. Whilst we take care to ensure that all prices quoted on our website are accurate, errors may occur. If we discover an error in the price of any product(s) You have ordered, we will inform You as soon as possible and give You the option of reconfirming the order at the correct price or canceling it. If we are unable to contact You, the order will be treated as canceled and if You have already paid for the product(s) You will receive a full refund.

11.6. We are under no obligation to sell the product(s) to You at the incorrect (lower) price (even after we have sent You a Shipment Confirmation) if the pricing error is obvious and unmistakable and could have reasonably been recognized by You as such.

11.7. The prices displayed on our website include all applicable taxes (e.g. VAT) but exclude delivery costs, which will be added to the total amount due calculated at checkout. Custom duties and import fees are also excluded.

11.8. Prices may change at any time but (except as provided above) any potential change will not affect any order regarding which a Shipment Confirmation has been sent.

11.9. Once You have finished shopping, all the items You wish to purchase are added to your basket. Your next step will be to go through the checkout process and make payment. 

11.10. If You click on “Authorise Payment” You are confirming that the card belongs to you.

11.11. Cards are subject to validation checks and authorization by your Card issuer. If we do not receive the required authorization, we will not be liable for any delay or non-delivery and we will not be able to form any Contract with You.

12. RETURNS & CANCELLATIONS

12.1. Please review our Return Policy posted on the Services prior to making any purchases.

12.2. Cancellations are only accepted before the order has been dispatched. If the order has been dispatched prior to the cancellation, we cannot cancel the transaction. The order will be considered valid and You will remain liable for the full payment.  Please make any cancellations by phone to +30 6999115427 or by email: info@alandrastudio.com

13. BUYING ITEMS AS A GUEST 

The functionality of buying items as a guest is also available on our Website. For this type of purchase, we will only request from you the essential data that is required to process your order. Upon completion of the purchase process, you will be offered the possibility of registering as a user or continuing as a non-registered user.

14. INTELLECTUAL PROPERTY RIGHTS

Our intellectual property

14.1. We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the ‘Content’), as well as the trademarks, service marks, and logos contained therein (the ‘Marks’).

14.2. Our Content and Marks are protected by copyright and trademark regulations (and various other intellectual property rights and unfair competition regulation) in Greece, the EU and around the world.

14.3. The Content and Marks are provided in or through the Services ‘AS IS’ for your personal, non-commercial use only.

Your use of our Services

14.4. Subject to your compliance with these Terms, we grant You a non-exclusive, non-transferable, revocable license to:

solely for your personal, non-commercial use.

14.5. Except as set out in this section or elsewhere in our Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

14.6. If You wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Terms, please address your request to: info@alandrastudio.com. If we ever grant You the permission to post, reproduce, or publicly display any part of our Services or Content, You must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.

14.7. We reserve all rights not expressly granted to You in and to the Services, Content, and Marks.

14.8. Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.

Your contributions

14.9. Please review this section carefully prior to using our Services to understand the (a) rights You give us and (b) obligations You have when You post or upload any content through the Services.

14.10 Contributions: The Services may invite Υou to chat, contribute to, or participate in blogs, message boards, and other functionality during which You may create, submit, post, display, transmit, publish, distribute, or broadcast content and materials to us or through the Services, including but not limited to text, writings, photographs, comments, reviews, rating suggestions, personal information, or other material (‘Contributions’). 

14.11. You understand that Contributions may be viewable by other users of the Services. 

14.12. By posting any Contributions, Υou grant us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right, and license to: use, copy, reproduce, distribute, sell, resell, publish, broadcast, retitle, store, publicly perform, publicly display, reformat, translate, excerpt (in whole or in part), and exploit your Contributions (including, without limitation, your image, name, and writing) for any purpose, commercial, advertising, or otherwise, to prepare derivative works of, or incorporate into other works, your Contributions, and to sublicense the licenses granted in this section. Our use and distribution may occur in any media formats and through any media channels.

14.13. This license includes our use of your name, company name, and franchise name, as applicable, and any of the trademarks, service marks, trade names, logos, and personal and commercial images You provide.

14.14. You are responsible for what You post or upload: By posting Contributions through any part of the Services you:

14.15. You are solely responsible for your Contributions and You expressly agree to reimburse us for any and all losses that we may suffer because of your breach of (a) this section, (b) any third party’s intellectual property rights, or (c) applicable law.

14.16. We may remove or edit your Content: Although we have no obligation to monitor any Contributions, we shall have the right to remove or edit any Contributions at any time without notice if in our reasonable opinion we consider such Contributions harmful or in breach of these Terms. If we remove or edit any such Contributions, we may also suspend or disable your account and report You to the authorities.

15. USER REPRESENTATIONS

15.1. By using the Services, You represent and warrant that: 

(1) all registration information You submit will be true, accurate, current, and complete;

(2) You will maintain the accuracy of such information and promptly update such registration information as necessary; 

(3) You have the legal capacity and You agree to comply with these Terms; 

(4) You are not a minor in the jurisdiction in which You reside; 

(5) You will not access the Services through automated or non-human means, whether through a bot, script or otherwise; 

(6) You will not use the Services for any illegal or unauthorized purpose; and 

(7) Your use of the Services will not violate any applicable law or regulation.

15.2. If You provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).

16. GUIDELINES FOR REVIEWS

16.1. We may provide You areas on the Services to leave reviews or ratings. When posting a review, You must comply with the following criteria: (1) You should have first-hand experience with the product being reviewed; (2) your reviews should not contain offensive profanity, or abusive, racist, offensive, or hateful language; (3) your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability; (4) your reviews should not contain references to illegal activity; (5) You should not be affiliated with competitors if posting negative reviews; (6) You may not post any false or misleading statements; and (7) You may not organize a campaign encouraging others to post reviews, whether positive or negative.

16.2. We may accept, reject, or remove reviews in our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate. Reviews are not endorsed by us, and do not necessarily represent our opinions. We do not assume liability for any review or for any claims, liabilities, or losses resulting from any review. By posting a review, You hereby grant to us a perpetual, non-exclusive, worldwide, royalty-free, fully paid, assignable, and sublicensable right and license to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to review.

17. LINKING

17.1. You may establish links to the Website provided: 

17.2. We make no representations whatsoever about any other websites which You may access through our Website or which may link to our Website. These links are provided for your ease of reference and convenience only. When You access any other website it is independent from us. We have no control over the content or availability of that website. In addition, a link to any other site does not mean that We endorse or accept any responsibility for the content, or the use of, such a website and shall not be liable for any loss or damage caused or alleged to be caused by or in connection with the use of or reliance on any content, goods or services available on or through any other website or resource. You agree that You will not involve Us in any dispute between You and the third party. Any concerns regarding any external link should be directed to its website administrator or web master.

18. AVAILABILITY OF OUR WEBSITE

18.1. We will try to make our Website available but cannot guarantee that our Website will operate continuously or without interruptions or be error-free and can accept no liability for its unavailability. 

18.2. Access to our Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons reasonably beyond our control.

19. PRIVACY & COOKIE POLICY 

19.1. We care about data privacy and security. Please review our Privacy Policy: https://www.alandrastudio.com/privacy-policy/. By using the Services, You agree to be bound by our Privacy Policy, which is incorporated into these Terms. Please be advised the Services are hosted in Greece. If You access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in Greece, then through your continued use of the Services, You are transferring your data to Greece, and You expressly consent to have your data transferred to and processed in Greece.

19.2. In some cases we may use cookie and other tracking technologies described in our Cookie Policy to collect Personal Information, or to collect information that becomes Personal Information if we combine it with other information. For more information about how we process your Personal Information, please consult our Cookie Policy.

20. LIABILITY AND DISCLAIMERS

20.1. Our liability in connection with any product purchased through our web site is strictly limited to the purchase price of that product.

20.2. Nothing in these Terms shall exclude or limit in any way our liability for any matter for which it would be illegal or unlawful for us to exclude or limit, or attempt to exclude or limit, our liability.

20.3. Subject to the foregoing paragraph and to the fullest extent permitted by law, and unless otherwise stated in these Terms, we accept no liability for indirect losses which happen as a side effect of the main loss or damage however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

20.4. Due to the open nature of this website and the potential for errors in the storage and transmission of digital information, we do not warrant the accuracy and security of information transmitted to or obtained from this website unless otherwise expressly set out on this website. All product descriptions, information and materials posted on this website are provided “as is” and without warranties express, implied or otherwise howsoever arising.

20.5. To the fullest extent permissible pursuant to law, but without excluding anything that may not lawfully be excluded in the case of consumers, we disclaim all other warranties of any kind.

20.6. Nothing in this Clause will affect your statutory rights as a consumer, or your Contract cancellation rights.

21. WRITTEN COMMUNICATIONS

When using our site, You accept that communication with us will be mainly electronic. We will contact You by e-mail or provide You with information by posting notices on our website. For contractual purposes, You agree to this electronic means of communication and You acknowledge that all contracts, notices, information and other communications that we provide to You electronically, comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

22. NOTICES

22.1. All notices given by You to us should be given to us preferably via email. Subject to and as otherwise specified in clause 21 above, we may give notice to You at either the e-mail or postal address You provide to us when placing an order.

22.2. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee.

23. TRANSFER OF RIGHTS AND OBLIGATIONS

23.1. The Contract between You and us is binding on You and us and on our respective successors and assigns.

23.2. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

23.3. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract. For the avoidance of doubt, any such transfer, assignment, charge or other disposition will not affect your statutory rights as a consumer or cancel, reduce or otherwise limit any warranty or guarantee which may have been provided by us to You, whether express or implied.

24. EVENTS OUTSIDE OUR CONTROL

24.1. We will not be liable or responsible for any failure to perform, or delay in performance of any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).

24.2. A Force Majeure Event shall include any act, event, non-happening, omission or accident beyond our reasonable control and shall include in particular (without limitation) the following:

(1) Strikes, lock-outs or other industrial action.

(2) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

(3) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.

(4) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

(5) Impossibility of the use of public or private telecommunications networks.

(6) The acts, decrees, legislation, regulations or restrictions of any government.

(7) Any shipping, postal or other relevant transport strike, failure or accidents.

24.3. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

25. WAIVER

25.1. If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve You from compliance with such obligations.

25.2. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these Terms shall be effective unless it is expressly stated to be a waiver and is communicated to You in writing in accordance with the provisions of the paragraph on Notices above.

26. SEVERABILITY

If any of these Terms or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

27. ENTIRE AGREEMENT

27.1. These Terms and any document expressly referred to in them represent the entire agreement between You and us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between You and us, whether oral or in writing.

27.2. Both You and us acknowledge that, in entering into this Contract, neither You nor us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between You and us prior to such Contract except as expressly stated in these Terms.

27.3. Neither You nor us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of the Contract as provided in these Terms.

28. OUR RIGHT TO VARY THESE TERMS

28.1. We have the right to revise and amend these Terms from time to time.

28.2. You will be subject to the policies and Terms in force at the time that You order products from us, unless any change to those policies, Terms or Privacy Statement is required to be made by law or governmental authority, in which case it will apply to orders previously placed by You.

29. INDEMNITY

You agree to indemnify and hold us and our Team harmless from any losses, including attorney fees that result from any claims you make that aren’t allowed under these Terms due to a “Limitation of Liability” or other provision. (Indemnity is an agreement to compensate someone for a loss.) You also agree to indemnify and hold us harmless from any losses, including attorney fees, that result from third-party claims that you or someone using your password did something that, if true, would violate any of these Terms. 

30. ATTORNEY FEES

If we file an action against you claiming you breached these Terms and we prevail, we’re entitled to recover reasonable attorney fees and any damages or other relief we may be awarded. 

31. EQUITABLE RELIEF

If you violate these Terms then we may seek injunctive relief (meaning we may request a court order to stop you) or other equitable relief.

32. LAW AND JURISDICTION

The use of our website and the contracts for the purchase of products through such website will be governed by Greek law. Any dispute arising from, or related to the use of the website or to such Contracts shall be subject to the non-exclusive jurisdiction of the Courts of Thessaloniki. If You are contracting as a consumer, nothing in this clause will affect your statutory rights as such.

33. FEEDBACK

We welcome your comments and feedback. Please send all feedback and comments to us at: info@alandrastudio.com or contact us by post to: 

ALANDRA STUDIO., Sole Proprietorship

Ermou 1,

54625 Thessaloniki, Greece

Tel. +30 6999115427